The investments for the next release of Microsoft Dynamics CRM fall into three broad categories:
Deliver a new level of user productivity and collaboration capabilities
Continued enrichment of the core CRM capabilities
Provide a best-of-breed business solution platform
Development and testing is in progress for Microsoft Dynamics CRM “V.Next” which encompasses several milestone builds before various external feedback and testing programs are initiated with customers and partners in the lead-up to general release. There is an exhaustive list of investments in Microsoft Dynamics CRM “V.Next” which ranges from small “tweaks” and enhancements to broad new feature areas. The following sections provide a summary of some of the investments across the three categories.
“V.Next” to deliver a new level of user productivity and collaboration capabilities
Customers, partners and the analyst community continue to agree that the primary reason why a CRM solution may fail is simply that the users within an organization don’t use the software! A key product strategy for Microsoft Dynamics CRM “V.Next” is to continue to provide a CRM solution that users want to work with, is as familiar as their regular desktop software such as Microsoft Office and allows them to more effectively manage their day-to-day commitments and customer interactions regardless of their role. Building on the success of Dynamics CRM 4.0, Microsoft is committed to further investing in a rich and satisfying user experience leveraging both Microsoft Office and Windows.
Continue to improve the end-user experience: focus on providing further flexibility for a user to set up their role-based view of the system quickly. With each new release of Dynamics CRM Microsoft has reshaped how CRM functionality can be delivered through Microsoft Office Outlook to drive a more natural user experience. Microsoft Dynamics CRM “V.Next” will further enhance the user experience and information view of CRM data within Microsoft Office Outlook to ensure simplicity and ease of use.Increase accessibility through the Microsoft Office “ribbon” interface: provide a user experience that is consistent with established Microsoft Office designs such as the ribbon interface. This style of interface is designed to increase efficiency and make it easier for users to find features to get their work done.